Privacy Policy
This notice describes how information about you may be used and disclosed. Please review it carefully.
Hearing Care Solutions (HCS) affirms that protecting and maintain the privacy and security of confidential health information is a component of the Hearing Care Solutions values. This is a commitment we make to our members and health plan partners. We strive for exceptional compliance with the law and honor our commitment by establishing a framework that builds trust and confidence in how we use and disclose confidential health information. We support this privacy and security process by providing our company with knowledge, resources, and systems to maintain the highest degree of integrity when handling confidential health information.
To enhance your experience and improve the functionality of our portal, HCS uses LogRocket, a session replay tool that records user interactions on our website.
What We Collect: LogRocket captures various user interactions, including but not limited to:
- Mouse movements and clicks
- Page scrolling
- Form inputs (excluding sensitive information such as passwords or payment details)
- Browser and device information
- Error logs and performance data
Purpose of Collection The data collected through LogRocket is used to:
- Identify and fix technical issues
- Understand user behavior to enhance website functionality and usability
- Ensure a smooth and efficient user experience
Your Consent
By using the HCS Portal, you consent to the collection and use of your information as outlined in this disclosure. If you have any concerns or wish to opt-out of session recording, please contact our support team.
Data Security
We prioritize your privacy and data security. The information collected is stored securely and is only accessible to authorized personnel. For more details on LogRocket’s data security practices, please visit their data security documentation. (https://docs.logrocket.com/docs/security)
Changes to This Disclosure
We may update this disclosure from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this disclosure periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this disclosure or our use of LogRocket, please contact us at: HCS Support Team Email: compliance@hearingcaresolutions.com
HCS may use information about you to provide you with hearing services and instruments. We may disclose information about you to others that need the information to treat you, such as audiologists, hearing instrument specialists, or others involved in your care. We may make your medical information available electronically through a protected exchange to your health plan that requests your information for their treatment and payment purposes. We may also use and disclose information about you to contact you and remind you of upcoming appointments, possible options and alternatives, or tell you about services available to you. We will not disclose your personal information to third parties for marketing purposes.
HCS may disclose information about you to a family member or friend who is involved in your care. HCS asks people calling for you if they have permission to speak on your behalf. We document the person and may contact them back to follow up on a plan of care. If you do not want us to disclose information about you to family members or others, you must notify our Customer Care Team.
HCS may use and disclose information about you to get paid for the services and instruments we provide to you. For example, your health plan or insurance company may request to see parts of your medical record or benefit usage before they will pay us for your treatment. HCS may also provide information, with your permission, about your order to a finance company to assist you with a finance plan for your instruments.
HCS may use and disclose information about you, if it is necessary, to improve the quality of care we provide to patients of our health plan operations. We may use non-identifying information about you to conduct quality improvement activities, to obtain audit information, to perform accounting or legal services, or to conduct business management and planning. For example, we may use your information to review our level of care and service, improve our provider network, identify benefit utilization, and to evaluate the performance of our staff in caring for you. We may use your data to provide and maintain service, to address security and customer support issues, to detect, prevent, or address fraud, security, unlawful, or technical issues, as required by law, to fulfill our contracts, to improve and enhance the services, to provide analysis or valuable information back to our health plans and providers.
Federal, state, and local laws do not require patient consent to disclose information which is required to be reported. For example, we are required to report potential child abuse and neglect, or elder abuse and neglect. Public policy has determined that these types of needs outweigh the patient’s right to privacy. We may also need to report patient problems with instruments to the manufacturer. As required by law, for example, to comply with a valid subpoena or other legal process; when we believe in good faith that disclosure is necessary to protect our rights, or to protect your safety (or the safety of others), to investigate fraud, or to respond to a government request.
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Right to Request Information About You
You, or your authorized representative, are entitled to access of your health information. This includes your hearing examination and benefit information. If you request a copy of your information, we may charge for the cost. We will tell you in advance what the cost will be. -
Right to Request Restrictions
You have the right to request us not to use or disclose information about you for operational purposes. We are not required to agree to your request, but if we do agree, we will comply with that agreement unless that information is necessary by law. If you want to request a restriction to your medical information, you may contact the Customer Care Team. -
Right to Amend Information about You
If you see information you believe is incorrect or incomplete, you may ask us to amend your record. You may submit a request by contacting Customer Care Team. -
Right to Request Confidential Communications
You have the right to request us to communicate with you in a way that you feel is more confidential. We will accommodate reasonable requests including alternative addresses or phone numbers. To do this, submit your request in writing to the Customer Care Team.
We may update this privacy policy to reflect changes to our information practices. If we make any changes, we will provide notice on this website, and we may notify you by email (sent to the e-mail address specific to your account), prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. If you continue to use the services after those changes are in effect, you agree to the revised policy.
Please tell us about any problems or concerns you may have with your privacy rights or how HCS uses or discloses information about you. If you have a concern, you may contact the Customer Care Team. You can also contact your health plan directly. We will not penalize you or take any retaliatory action against you in any way for filing a complaint.
HCS is required by law to provide this notice, and to follow the terms of this notice that is currently in effect. If you have questions about this notice, or questions about how we may disclose information about you, please contact the Customer Care Team.
Hearing Care Solutions Patient Services
(866) 326-8367
PatientServices@HearingCareSolutions.com
Last Revised: July 19, 2019